Privacy Policy

Effective Date: June 6, 2025

Next Generation Technologies (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, services, or communicate with us via the WhatsApp Business API.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, and other details you provide when opting in to receive communications or using our services.
• Usage Data: Information about your interactions with our website and services, such as IP address, browser type, and usage patterns.
• WhatsApp Communications: Phone numbers and message content shared via the WhatsApp Business API, used solely for customer support, updates, or approved communications.

2. How We Use Your Information

We use your information to:

• Provide IT services, including software development and technical support.
• Communicate with you via WhatsApp for customer support, updates, or promotional messages, only with your explicit consent.
• Improve our services through analytics and usage data.
• Comply with legal obligations, such as data protection laws (GDPR, CCPA).

3. WhatsApp Business API Usage

We use the WhatsApp Business API to send messages, such as support responses or updates, only to users who have opted in. Messages are end-to-end encrypted, and we do not retain message content after delivery. We comply with WhatsApp’s Business Terms of Service and Messaging Policy, available at https://www.whatsapp.com/legal/business-terms/.

4. Consent and Opt-Out

We obtain explicit opt-in consent before sending WhatsApp messages, clearly stating our business name and purpose. You may opt out at any time by replying “STOP” to any message or emailing hello@nextgenerationtechnologies.in. We respect all opt-out requests and remove your contact information promptly.

5. Data Sharing

We share your information only with:

• Service providers (e.g., WhatsApp, cloud providers) to facilitate our services, bound by contracts to protect your data.
• Legal authorities, if required by law or to protect our rights.

We do not sell your personal information or share it with third parties for marketing purposes without your consent.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption and secure storage. WhatsApp messages are end-to-end encrypted, ensuring only you and we can access the content.

7. Data Retention

We retain personal information only as long as necessary to provide our services or comply with legal obligations. WhatsApp messages are not stored after delivery unless required for support or legal purposes.

8. Your Rights

Under GDPR, CCPA, and other applicable laws, you have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict the processing of your data.
• Request data portability.
• Opt out of WhatsApp communications.

Contact us at hello@nextgenerationtechnologies.in to exercise these rights.

9. Third-Party Services

Our services may integrate with third-party platforms like WhatsApp, governed by their own terms and privacy policies (see WhatsApp Privacy Policy). We are not responsible for third-party practices.

10. International Data Transfers

If we transfer data outside the EU/EEA, we use standard contractual clauses to ensure compliance with GDPR and other regulations.

11. Contact Us

For questions or complaints about this Privacy Policy, contact:
Next Generation Technologies
A-514, RK Iconic, 150 Feet Ring Rd, Sheetal Park, Rajkot, Gujarat 360006, India
Email: hello@nextgenerationtechnologies.in
Phone: +91 90160 58758

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via our website or WhatsApp.